Frequently asked questions
Orders
How do I know my order has been received?
Once your order has been placed successfully, you’ll receive an order confirmation email. Please check your junk or spam folder if you don’t see it in your inbox.
Can I change or cancel my order?
We begin processing orders as quickly as possible. If you need to change or cancel your order, please contact us at info@dystrikt.onmicrosoft.com as soon as possible.
We’ll always do our best to help, but we can’t guarantee that changes or cancellations will be possible once an order has started processing.
I entered the wrong delivery address.
What should I do?
Please contact us as soon as possible at info@dystrikt.onmicrosoft.com with your order number and the correct address.
If your order has already been dispatched, we may not be able to change the delivery address.
Delivery
How long does delivery take?
Orders are usually processed within [1–2 business days].
Estimated delivery times after dispatch are:
- UK: [2 business days]
- Europe: [3-5 business days]
- Rest of the world: [5-7 business days]
Delivery times are estimates and may occasionally be affected by circumstances outside our control.
How much is shipping?
Shipping costs are calculated at checkout based on your delivery location and selected shipping method.
[Optional: We offer free UK delivery on orders over £50.]
How can I track my order?
If tracking is available for your chosen delivery service, you’ll receive tracking information by email once your order has been dispatched.
My order hasn't arrived. What should I do?
If your estimated delivery date has passed, please check your tracking information first.
If you still need help, contact us at info@dystrikt.onmicrosoft.com with your order number and we’ll look into it for you.
Returns & Refunds
Can I return an item?
Yes. We accept eligible returns within [14] days of [receiving your order / notifying us that you wish to return it], subject to our Returns Policy.
Items should be returned unused, unworn and in their original condition, with any original packaging and tags where applicable.
Certain products may be excluded from returns. Please see our full Returns Policy for details.
How do I make a return?
Please contact info@dystrikt.onmicrosoft.com with your order number and details of the item you would like to return.
We’ll provide you with the relevant return instructions.
Do I have to pay for return postage?
[Choose your policy: Customers are responsible for return postage unless an item is faulty or incorrect / We offer free returns within the UK.]
When will I receive my refund?
Once your return has been received and inspected, we’ll let you know whether your refund has been approved.
Approved refunds will be sent to your original payment method. Your bank or payment provider may take additional time to process the refund.
What if my item arrives damaged or incorrect?
We’re sorry if there’s a problem with your order. Please contact us at info@dystrikt.onmicrosoft.com as soon as possible with your order number and photographs of the item and packaging where appropriate.
We’ll work with you to put things right.
Products
Will sold-out products be restocked?
Some products may be restocked. [Sign up for our newsletter / use the back-in-stock notification / follow us on social media] to hear about restocks and new releases.
How can I contact you?
If you have any other questions, we'd be happy to help.
Email: info@dystrikt.onmicrosoft.com
Customer service hours: Monday - Friday 0800-1700
We aim to respond within 2 business days.